Customers can use any of the following options to register their complaint:
In case there is no response from the company for the level 1 complaint within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Chief Executive Officer.
Chief Executive Officer
Reliance Asset Reconstruction Company Limited
Reliance Centre, 6th Floor, North Wing,
Off Western Express Highway,
Santacruz East, Mumbai - 400055
The company will respond to the above escalation under level 2 within 7 working days.
In case there is still no response from the company within 15 working days or if the customer is not satisfied with the response received, the customer may escalate the complaint to the Reserve Bank of India
Reserve Bank of India
Department of Non-banking Supervision
2nd Floor, Centre 1 Building,
World Trade Centre Complex,
Cuffe Parade, Mumbai - 400 005