Customer Grievance Redressal

Level 1: Nodal Officer

Customers can use any of the following options to register their complaint:

Level 2: Chief Executive Officer

In case there is no response from the company for the level 1 complaint within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Chief Executive Officer.

The company will respond to the above escalation under level 2 within 7 working days.

Reserve Bank of India’s Integrated Ombudsman Scheme

Customers can also file or lodge their complaints with the RBI’s Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
Click here to read the RBI’s Integrated Ombudsman Scheme, 2021.

RBI’s Ombudsman Contact Details:a

Customers can file their complaints online at RBI’s Ombudsman’s portal or send it through e-mail at their e-mail ID or courier / post / hand deliver to their address as follows:

Online Portal: https://cms.rbi.org.in

Email ID: crpc@rbi.org.in

Address: Customers Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017