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CUSTOMER SERVICE

Customer Grievance Redressal

Level 1: Nodal Officer

Customers can use any of the following options to register their complaint:

Level 2: Chief Executive Officer

In case there is no response from the company for the level 1 complaint within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Chief Executive Officer.

  • Share your grievance with the Chief Executive Officer at

  • Chief Executive Officer
    Reliance Asset Reconstruction Company Limited
    Reliance Centre, 6th Floor, North Wing,
    Off Western Express Highway,
    Santacruz East, Mumbai - 400055

The company will respond to the above escalation under level 2 within 7 working days.

Level 3: Reserve Bank of India

In case there is still no response from the company within 15 working days or if the customer is not satisfied with the response received, the customer may escalate the complaint to the Reserve Bank of India

Write to:
Reserve Bank of India

Department of Non-banking Supervision
2nd Floor, Centre 1 Building,
World Trade Centre Complex,
Cuffe Parade, Mumbai - 400 005